Privacy Policy

Tilorkit is a platform designed to help tailors and fashion businesses manage their operations, from orders and customers to invoices and staff. We take your privacy seriously and are committed to protecting your personal information and the data you entrust to us.

This privacy policy applies to the Tilorkit website, dashboards, public tailor pages, and all invoices generated through our platform. By using Tilorkit, you agree to the collection and use of information as described in this policy.

We collect different types of information to provide and improve our services:

• Account information: When you sign up, we collect your name, email address, business name, and other details needed to create your account.
• Customer information: When you use Tilorkit to manage your business, you may enter customer data including names, phone numbers, email addresses, measurements, and order details. This data belongs to your business and is stored securely.
• Payment-related data: We track payment amounts, payment status, and outstanding balances for orders. We do not store raw credit card details or payment credentials—these are handled by secure payment processors.
• Public order request data: When customers submit order requests through your public website, we collect their name, contact information, design preferences, and any notes they provide. This information is shared with your business for approval.
• Usage data: We collect basic analytics and logs to understand how Tilorkit is used, improve our services, and troubleshoot issues. This includes page views, feature usage, and error logs.

We use the information we collect to:

• Run the Tilorkit platform and provide core features like order management, customer tracking, and invoice generation
• Send emails and notifications, including order status updates, invoice delivery, and system notifications
• Improve Tilorkit features and user experience based on how the platform is used
• Provide customer support and respond to your inquiries
• Ensure platform security and prevent fraud or abuse

Your data is private and secure. Here's how data sharing works:

• Business-scoped data: All data you enter—customers, orders, invoices—is isolated to your business account. Only users you authorize within your business can access this data.
• Customer data ownership: When customers interact with your business through Tilorkit (via public order requests or invoices), their information is shared with your business for processing. Customers' data belongs to the business they interact with.
• Third-party services: We use trusted third-party services to operate Tilorkit, including email providers, cloud storage, and payment processors. These services only process data as necessary to provide Tilorkit's features and are bound by strict confidentiality agreements.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of Tilorkit users.

We take data security seriously and implement multiple layers of protection:

• Role-based access control: Staff members can only access data they need for their role. Owners, managers, front desk, and production staff have different permission levels.
• Business-scoped data isolation: Each business's data is completely separate. There is no cross-business data access.
• Secure storage: All data is encrypted in transit and at rest using industry-standard encryption methods.
• Limited access: Only authorized Tilorkit staff members have access to system data, and only for support and maintenance purposes. All access is logged and monitored.

Tilorkit uses cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Collect basic analytics to understand how the platform is used

We do not use aggressive tracking or advertising cookies. We do not share your browsing data with advertising networks. The cookies we use are essential for Tilorkit to function properly.

You have the right to:

• Access your data: Request a copy of all personal information we have about you or your business.
• Correct your data: Update or correct any inaccurate information in your account.
• Delete your data: Request deletion of your account and associated data, subject to legal and business obligations (for example, we may need to retain certain records for tax or legal compliance).
• Export your data: Export your business data in a standard format for your records.

To exercise these rights, please contact us at support@loomary.com. We will respond to your request within a reasonable timeframe.

Tilorkit may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you via email if you have an account with us
• Display a notice on the Tilorkit dashboard for a reasonable period

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this privacy policy or how we handle your data, please reach out to us: